How to Build a Content Marketing Strategy for Growth #SEMrushchat With Cristoph Trappe

Over the last few years, the increasing shift towards digital marketing has led marketers to focus more on growth and results, rather than advertising reach or an over-emphasis on sales. That is why we invited Christoph Trappe, Chief Content Engagement Director at Stamats, to discuss how effective content marketing can jumpstart customer...
How to Build a Content Marketing Strategy for Growth #SEMrushchat with Cristoph Trappe

Over the last few years, the increasing shift towards digital marketing has led marketers to focus more on growth and results, rather than advertising reach or an over-emphasis on sales. That is why we invited Christoph Trappe, Chief Content Engagement Director at Stamats, to discuss how effective content marketing can jumpstart customer acquisition, user engagement and increase brand loyalty. Drawing from his extensive experience in Public Relations, Writing, Speaking, and running the Authentic Storytelling Project, Christoph, along with our other guests, discussed some sales-focused approaches to planning and executing a content strategy. Here is what they had to say:

Q1. What are your top strategies for ideation in content marketing?

Christoph is a storytelling advocate and says that "Stories happen around us all the time. Document them, write them up, and share them." Don’t stop there, though. Align your stories with your business goals and make sure every story has an action for the consumer to take. Then, track content performance in Google Analytics to see if customers are really reading and engaging with your stories.

The ideal content strategy consists of narrowing down the audience and knowing their preferences well. Think about who your audience is, why they would want to consume your content, and how they will use and benefit from it. Adjust your tone and brand voice accordingly. Your products, services, or other offerings must closely match the preferences and motivations of your audience.

A1. Part of our strategy includes thinking about our target persona, our audience and what they might use our content for. Educational purposes, high-level insight, etc. This informs both the content and the tone #SEMrushchat

— Brafton (@Brafton) August 29, 2018

A1) I start with understanding their business, their top offerings, the specific matching personas and motivations for using the product/service. #SEMrushchat

— Bill Scully (@waterguy) August 29, 2018

If you get your research right, you will know the kind of solutions they want and the kind of content that inspires them. For this, you need to dig into what they are googling. Look for patterns, repetitions, and language. Use tools like SEMrush, Google Search Console, and Answer the Public to collect and mine these search queries. Analyze these terms to determine your audience’s interests and then create content that matches their interests.

A1.Research your target demographic. Identify their pain points and listen to the type of voice they're drawn to. Don't just ask yourself who/where they are. What are they searching for and how do they like to receive it? What solutions or inspiration can we provide? #SEMrushchat

— Jackie Kranenburg (@theycalmejackie) August 29, 2018

A1: I look for patterns in search behavior. What are customers looking for? How do they articulate that? Crawl through keyword research output and associate a taxonomy that reveals patterns of interest. Then, translate interest into information need into content.#SEMrushchat

— Marianne Sweeny (@msweeny) August 29, 2018

In addition to search patterns, you need to study your sales funnel, your competitors and sales interactions to identify gaps and growth opportunities, and then translate those opportunities into content that inspires engagement.

A1: Consider target audience, sales funnel needs, existing gaps, competitor gaps, search volume, future growth opportunities, similarities to highly linked content, keyword research, sales/customer interviews #SEMrushchat

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Q2. How can a business best utilize content marketing to bring in sales leads?

Christoph offers a step-by-step solution:

1. Create content that your audience actually wants.

2. Make it easy for your customers to buy from you.

3. Align your product with your brand messaging.

4. Make sure your content is helpful.

Aim to build the credibility and authority of your business in your niche, along with a reputation for good content. Continue to build on this credibility with integrated marketing strategies. No matter the format of your content, it should encourage engagement from readers and push them further down the sales funnel . It is also important to target the right customers with contextual, high-quality content while leaving out those who aren’t likely to convert.

A2 depends on the business but this is where EAT comes into play - Experience Expertise and Trust are now vital as part of your content strategy. Must think on how to build and maintain them.#SEMRushChat

A2: Position yourself as credible in your arena -- an expert, if you will. I'm not saying "if you write it, they will come," but dang...if you don't write it, they sure WON'T show up!#semrushchat https://t.co/jhMF6AMhIS

A2: By unifying all their marketing strategies. Have core content that is deeply invested in (interactive, white paper, video, etc) that has research and/or high engagement, and use that as the core that everything else builds from. Create an off- to on-site journey. #semrushchat

— Jacques Bouchard (@jacquesbouchard) August 29, 2018

A2: CM can do the qualifying for you & push the right customers thru the funnel. Targeted, high-quality content delivered to potential customers at each stage of the sales funnel helps push quality leads closer to sale, while weeding out those that aren't a great fit #semrushchat

The most effective content is content that solves and/or answers a user or customer's problems and questions. As @CallRail stated, "Users are searching because they have a pain point, address those points with your content and let your solution shine." Sometimes, they don't even realize what their pain point is or that they even have one. It is up to you to help them to identify and resolve their problems with your content.

Pay close attention to the quality of your content at all times and think about the next steps, such as what your readers will do after. Test and experiment! Do a deep dive into your analytics to see what works and what doesn't and then use that data to improve your targeting.

A2: Pay attention to the content data. It isn't there for decoration. No matter what you're producing, trial and error is a part. Your analytics are key to knowing who your content is reaching + what leads to conversions. Then, focus on targeting.#SEMRushChat #ImpactWrite https://t.co/xO9Wbky4oV

— The Creative Communicator (@Impact_Write) August 29, 2018

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Q3. How often do you find yourself adjusting your content strategy? Is there a timeframe you would recommend?

Just like life, change is the only constant when it comes to your content strategy. Continuously adjusting the direction of your content marketing will only make it better. Just make sure it is cohesive by lining it up with your high-level business goals.

Most participants agreed that content strategies should be flexible, according to the needs of both your business and audience's point of view. You can put guidelines, best practices, templates, and checklists in place, but other than that, feel free to tweak and update your approach to content marketing on an as needed basis.

A3. Content strategies are constantly being adjusted, tweaked, updated, and reviewed to continue to provide what the customer and audience need and want. #SEMRushchat

— pair Networks (@pairnetworks) August 29, 2018

A3: That's dependant on the clients needs & budget.
prepare a basic "content marketing template" "content marketing checklist" & best practice guide lines for content creation, customers, sales process etc. #ContentMarketing #GrowthStrategy #SEMrushchat @CTrappe @semrush https://t.co/zW1VKHgCWx

— Alexis Huddart (@Flexoid) August 29, 2018

There are a lot of warning signs that indicate your content strategy could be off the mark; the most obvious is a lack of leads and sales. Others are insignificant traffic and engagement. You should be able to notice these signs within a quarter or so, and be ready to revise your plans if the campaign isn’t working by then.

A3: As with anything, there's no magic formula -- but if you're not getting leads/goals met, then it's time to re-think your strategies and refine the funnel.#semrushchat https://t.co/rJwY1cu8eb

A3: There are signs when your content strategy should be updated
Traffic isn’t growing.
Organic Traffic not coming.
Content isn’t getting noticed & shared.
Your content isn’t converting. #semrushchat

— Zeshan Ahmer (@AhmerZeshan) August 29, 2018

A3: If I'm seeing a lull or lowered rate of engagement or conversions, I'd try to revise quarterly, for a good frame of time to see what works. For smaller campaigns, three months is a long enough time to see if it's a complete flop. #SEMRushChat #ImpactWrite pic.twitter.com/anlOmuBGQT

— The Creative Communicator (@Impact_Write) August 29, 2018

There are a lot of external factors that may compel you to change your content strategy, in addition to your audience’s (direct and indirect) feedback. These include competitors’ tactics, new product launches, world events, government regulations, and organizational changes. It is your job to be ready for all of these!

A3. As the audience determines - could be 3 months or 3 weeks; always be willing to pivot as needed#semrushchat

— Nathan Driver (@natedriver) August 29, 2018

A3 Every-time it needs adjusting. In short there should not be many major changes in direction but small tweaks on the way. However events can change that - competitor product launches, law changes, company restructures, world events etc. Just be ready to adjust.#SEMRushChat

Paul Shapiro - @fighto says that while your content strategy shouldn't be set in stone, it shouldn’t change at the drop of a hat. You can change your targeting methods, tactics, metrics, and so on according to changes in your market, but make sure your overall strategy is solid and balanced. Let data guide your strategic and tactical decisions.

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Q4. Which other teams within a company do you think are most necessary to collaborate your content strategies with? Why?

Buy-in for an organization-wide content strategy must flow down from the top. Without the C-suite’s approval, marketers will never have full authority to carry out an extensive content marketing campaign that influences PR, communications, and branding. From there, the web developers and design department play a critical role in getting content onto the website. Further, customer-facing staff such as sales and support will have first-hand stories to contribute.

Your content team should have a clear structure and well-defined roles, consisting of writers, editors, social media managers, market researchers, and PR/outreach specialists.

A4: Your “all-star” content team should consist of 1. Content creator, 2. The editor, 3. Social media manager and 4. Your marketing specialist 5. Sales. Your team structure is important to clearly define roles, and to stay aligned with the growth of the company. #semrushchat

A4: Just as much as you're creating, you should be working w/:

👉 Editors: Make sure you have polished content
👉 Market Researchers: Ensure you're creating things people care about
👉 Positioners (SEO, SEM, Publishing Experts): Be sure you're getting noticed#SEMRushChat https://t.co/I4Spkb79nc

— The Creative Communicator (@Impact_Write) August 29, 2018

The marketing and sales teams are, of course, crucial for ideation. People working on various digital channels like organic search, PPC, social media, and UX are bound to have great perspectives on the kind of content that might work to keep your users happy.

A4: All the teams! Get with others w/in mktg to see what's playing well in organic search, PPC, social, etc. what's converting on-site + more. But also ask support + sales what ppl are saying to them, what questions ppl are asking, + what issues users/clients have. #semrushchat pic.twitter.com/fQce4Qi3oN

— Carolyn Lyden (@Carolyn_Lyden) August 29, 2018

Every staff member in your company probably has something to add to your content strategy, just like your customers. That includes the legal, product marketing, investor relations, and customer service teams. All you need to do is get their input.

A4: It can never hurt to take content ideas from everyone in a company. They all have a unique viewpoint and think differently, just like your customers. #semrushchat

— Netvantage Marketing (@netvantage) August 29, 2018

A4 Legal and Compliance else you career is toast.
Other than them you need to talk to all stakeholders, product owners, Marketing, Public Relations, Investor relations, support desk teams and so on. #SEMRushChat

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Q5. What are the best ways to create a content marketing strategy that works best for SEO?

SEO and content marketing go hand in hand, and Christoph firmly believes that they are incomplete without each other.

Start by getting all stakeholders to agree with you on an integrated SEO and content marketing strategy. You need to map out the customer journey, determine the CLTV, look at the strengths and weaknesses of the competition, tie content ideas to expected ROI, and then craft your content strategy accordingly.

A5 Get buy in from the stakeholders to your SEO strategy that includes how that will help shape the content strategy. If they don’t care about or only give a nod to SEO them move to another company or if freelance sack the client.#SEMRushChat

A5: start with mapping the customer journey, determine lifetime value per client per customer phase, check out competitors where the easiest opportunities are (what they are lacking) and develop content ideas which you prioritize based on expected value #semrushchat

— Jan-Willem Bobbink (@jbobbink) August 29, 2018

When you move to the content creation phase, keyword research is fundamental to long-term success. Researching relevant topics that relate to your audience on top of creating content optimized for search engines is no small task.

Research isn’t limited to just keywords and topics; you also need to identify your audience and their preferences.

A5. Make use of the most SEO friendly CMS you can afford, write and organize your content for multi-media search engine discovery: keywords in the title and in headers, alt tags for images, SEO friendly video metadata, and SEO friendly title for podcast players. #SEMRushchat

— pair Networks (@pairnetworks) August 29, 2018

A5:
Research Research & Reasearch
Set your goals
Identify your primary audience & their requirements
Determine your brand’s USP
Conduct #keywordresearch
Create content #semrushchat #SEO #contentmarketing

— Zeshan Ahmer (@AhmerZeshan) August 29, 2018

Without technical optimization of content, all your keyword research efforts will go to waste. You need to get your HTML tags, metadata, and other on-site elements right from the start. You also need to choose the right CMS, with good functionality, to allow you to focus on creating and promoting your content.

While all of this will attract readers to your site, the quality of your content will be what keeps them there.

A5: Make relevant keywords the skeleton of your content. Those are going to be the stable "bones" that drive people to the meat + muscle of whatever your talking about. Drive 'em there w/ the words they're searching, keep 'em there with quality content.#SEMRushChat #ImpactWrite https://t.co/KZAUP2XHjU

The end goal of all content creation for SEO is to maximize natural link acquisition. Links were, are, and will be the pillars of SEO.

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What are your thoughts on content marketing? Do you find it fundamental to maximizing business growth in terms of users or sales? Even if you missed this excellent discussion, you can continue the conversation – leave a comment below and share your thoughts!

We’d also love to chat with you live on this Wednesday’s #SEMrushchat, where Arsen Rabinovitch will join us as we do a real-time site audit of www.thebbqdepot.com! See you at 11 AM EST/4PM GMT!

Source: www.semrush.com